“Knowledge is of two kinds: we know a subject ourselves, or we know where we can find information upon it.” Samuel Johnson
We live in a highly competitive digital world and technologies keep emerging everyday. Organizations which can tap their intellectual assets and disseminate effectively can lead the global marketplace. Knowledge Management (KM) is an invaluable process for companies to capture, store, and exchange subject matter expertise within the organization and thereby protect its IP.
Thanks to Web 2.0 technologies, capturing and sharing of knowledge is becoming easier to adopt. Today, any worker ( knowledge worker or otherwise) either has information and knowledge to share with others or use the search engines to know where they are available. This collaboration will help in creating knowledge houses and internet will provide the carrier facility.
The benefits of KM to any organization are very great and can be a value addition to any company's success. It is time every organization ( small or big) realizes the importance of developing a KM practice as an organizational culture of " best practices". Once built, this "house of knowledge" can provide quick answers to critical problems, avoid repeating mistakes from past experiences, generate new and innovative ideas through corporate collaboration ( user forums, blogs, wikis and portal) and accelerate the delivery of products and services to customers.