Better Minds Consulting offers BPO/Call Center / IT Enabled Services to its global clients through their offshore arm,
Vajja Technologies Pvt.Ltd
In Tandem with Technology
We have expertise in Telecom and Call Center Technologies. Our BPO/Call Center expertise covers inbound calls in customer care, tech support, help desk and out bound calls in collections, telemarketing, lead generation, campaign management and other programs. Details of our services are highlighted below.
Technology services
IVRS – Interactive Voice Response Systems
Vajja Tech has considerable expertise in building various Interactive Voice Response (IVR) systems. IVR allows callers to interact with your communications system over the telephone. IVR is used to enable the caller to retrieve and/or enter information into a database and reduces clerical processing. An IVR system talks to callers following a recorded script. It prompts a response and allows the caller to respond either verbally or by pressing a touch-tone key, and supplies the caller with information based on responses made. Our IVRS services include:
- System Consultancy
- Customization
- Systems Design & Application Development
- Systems Integration & Application Deployment
- IVR Systems Maintenance
Contact/Call Center Technology
Call Center Technology consultancy
Vajja tech offers technology consultancy to identify the most suitable technology, Hardware, software, Voice & Data network, Switches and Gateways. Our consultants are specialized in telecom industry and capable of designing Call Center with Call Blending feature to handle inbound customer calls as well as outbound calls for bill collection or follow-up or promotional calls. Our consultants take a creative and hands-on approach to meet client’s Call/Contact Center needs.
Call Center Technology integration
Our team has worked on different switches like Siemens Hicom, Nortel Meridian integrated with variety of IVR, CTI and Call center systems. We provide Call Center solutions specially designed for Inbound Customer Care Requirement with CRM integration.
BPO/Call Center Services
Process outsourcing
Vajja tech can take up outsourced projects in the areas of data processing, report generation, and developing customized report generation tools.
Call Center Services
Vajja Tech has State of Art technology equipment and software for its offshore Call Center and Back Office operations. Sourced from world-class vendors like Cisco, and IBM, this infrastructure has been designed to deliver maximum uptime. Our infrastructure incorporates high-speed, redundant, reliable voice and data networks to suit call center requirements, best-in-class technologies and support from a highly skilled technology support team experienced in call center. Our IT and telecom infrastructure is fully redundant and easy-to-upgrade. This ensures that services are consistently available for diverse operations and can be scaled as per the customer's requirements within expected timelines.
Our core competency is in Call Centre/BPO domain and the following services are offered:
- Inbound Services
- Outbound Services
- Web based Services
- Data capture
- Data encoding
Inbound
- Web Management
- Technical Support
- Catalogue and Order Fulfillment.
- Customer Service.
- Help Desk
Outbound
- Telephone and Web based business development.
- Telemarketing and Product Promotion.
- Lead Generation/Qualification/Management.
- Campaign Management.
Data Entry and Data Capture
We offer one-stop solution for all your offshore data entry needs with services like Full text Data Entry and Form Based Data Entry.
Full Text Data Entry:
- Data entry of text, numeric or mixed data.
- Data entry from images, from paper and from handwritten forms.
- Scanning and OCR cleanup.
- Proof Reading.
- Data base Indexing Services
Some Typical Applications are:
- Legal Databases.
- Books/Research Journals
- Catalogs/Brochures
- Technical Manuals/Resumes.
Form based Data Entry:
- Some Common Applications are:
- Airway Bills
- Attendance Records/Birth and marriage records
- Credit Card Applications
- Customer Survey Forms
- Rebate Coupons
- Direct Mail Responses
- Subscription Forms etc.
For details on our BPO/Call Center services, contact us at info@bettermindsconsulting.com or jay@vajjatechnologies.com
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